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ABOUT WESTERLY YEOVIL.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficiently arranged collection of my vehicle from home. Everything completed as required including organisation of courtesy car via Enterprise.

Service

I have to say Andy was very helpful and informative but I should have been told about potential costs prior to work on my car. I was very disappointed that you allowed me to drive the car home in a dangerous state not repaired.

Service

Kept me fully informed re: work being done. Work completed efficiently.

Service

Listened to my requirements and helped me find what I wanted. Nothing was too much trouble.

Service

The car was thoroughly checked and repaired and ready for collection in a short space of time.

Service

You are treated as an individual - valued all the time - and products are tailored to your needs and wishes

Service

The guy who picked up my car was more than helpful and made me feel valued

Service

See above

Service

Car drop off and check in process smooth and on time, kept up to date on progress and completed on time. Again price should be reviewed and bought inline with local specialists.

Service

Finally cured the intermittent fault and it was covered by my insured warranty.

Service

Booking process difficult and did not make me feel valued as a long time customer with little flexibility

Service

Will accommodate our needs, professional staff, good timing, helpful.

Service

Straightforwrd while you wait MoT, two cups of coffee and excellent service.

Service

Polite friendly and good service

Service

Waiting time - too long.

Service

Friendly professional staff

Service

On this occasion I have been completely satisfied. The driver that collected and returned my car was very courteous and respectful and all the work seems to have been completed to a high standard. I particularly liked the video that was recorded.

Service

Great service

Service

Despite the car being 4 years old you gave me goodwill warranty on the job because of very low mileage.This was much appreciated and will probably be the reason I will buy another BMW.

Service

Quality of service

Service

Car collected and returned after service plus a really good clean inside and out.

Service

Always friendly and efficient

Service

Westerly have always given good service and remain in contact.

Service

all good

Service

friendly staff, all sorted while i waited

Service

The Westerly team always deliver excellent service, professional, friendly, willing to fit in last minute unexpected requests and always at a very affordable price. I have dealt with them since 2004 and Paul Brown has developed an excellent team.

Service

The person at Reception was extremely pleasant and helpful and the work was carried out satisfactorily.

Service

Passed MOT as good rice too.

Service

Pick up and return of Motability vehicle happened as promised, saving me energy expenditure and removing any anxiety about having to arrange transport to and from the service centre. The service report was clear and explicit.

Service

I had to sit and wait for 4 hours for a simple software upgrade, that should have been completed at the last service and pay £90 for the privilege.

Service

Excellent customer service

Service

It all went to plan as agreed.

Service

All went smoothly

Service

Very smooth process.

Service

Efficient. Provided hire car whilst mine was in.

Service

They did everything I had expected

Service

Good service and the work was on the the time that was stated.

Service

100% as always

Service

On initial delivery of the vehicle for diagnosis I had to wait nearly an hour for a lift home within the town, although I was told to expect a 30 minute wait it was evident from the waiting area that there were a large number of staff members present

Service

The service included a free wash but the door channels on the rear boot door still had debris in them

Service

From start to finish I had a single point of contact who organised everything, from the sourcing of new parts, the interation with the BMW workshop to planning and organising the sub-contractor for refurb of the alloys.

Service

Polite prompt service from people who understand what is required.

Service

Friendly and efficient

Service

You are given a time as to how long the servicing would take so I could arrange my day .

Service

Simple and clear booking process.

Service

They fixed my problem and made the whole process very straightforward.

Service

Summary sheet highlighting any issues on vehicle check - reasuring

Service

Ditto answer 1.

Service

No isues at all. All completed on time.

Service

with a full service and MOT I would have expected the tyre pressures to have been checked but the very next day a message came up to say it was low and needed checking so I went to my local garage

Service

All the work was carried out and the car returned at the time agreed.

Service

I needed brake discs. waited a month. Was loaned a 1 series which is great for 1 or 2 days but was uncomfortable. They did not have another car. I needed 3 tyres, the air pressure in each varied a lot with 1 over 40psi. I have a photo of readout.

Service

First class service

Service

Very professional dealership with courteous staff, overall a very good experience.

Service

Staff very courteous and knowledgable

Service

Did everything required

Service

The next day, having driven a total of 20 miles, I had a 'low coolant level' message on my way to work. I completed the journey (only another 3 miles) and noticed water dripping from under the car on arrival. I rang Westerly, how referred me to

Service

Professional service

Service

Fast friendly service plus a lift to the office. Really liked the video link too.

Service

We will certainly use this garage again.

Service

Had car all day and was still not finnshed unitll late afternoon, almost like it was left till last

Service

Always helpful

Service

All was smooth save for not having loaner car available for several weeks so I opted to get the work done in any event

Service

Could get an appointment convenient to me. I turned up 20 mins late, which didn't make any difference. Car was washed & returned to me with care & courtesy despite it being after 1800.

Service

I have always found Westerly service personal to be helpful and professional providing reliable quality service

Service

I always receive good service

Service

Firstly Jamie Cox greeted both my husband and I with a wealth of experience and professionalism which made us both feel we were in safe hands. Secondly Jamie listened to our demands and request but also gave us his guidance and wisdom

Sales

The whole experience was pretty smooth and stress free. The only real nervous point for me was driving away in my first ever brand new vehicle.

Sales

Helpful friendly and knowledgable sales and service staff.

Sales

Attentive but not pushy and full information provided at all stages by relevant personnel

Sales

Ok but phone back not made as promised.

Sales

Excellent first experience of buying a new car

Sales

Staff very helpful.

Sales

Fantastic salesman who kept us updated every step of the way

Sales

Dealer always offers very high level of service and frank advice in establishing my needs, making suggestions and good offers. Cannot praise them enough.

Sales

Everything went just as expected

Sales

Very happy with whole experience at your Yeovil branch

Sales

Outstanding

Sales

Henry Sparkes is an asset to BMW and he made the whole experience feel special thank you